Long-term success for our customers and our company
We strive for excellence in everything we do, offering full support to our customers and enabling them to concentrate on their main task: producing and marketing films in a sustainable and profitable way.
Our strong and competent team of experts around the world is fully committed to our claim “Serving your Success”. With our products and services, we contribute to our customers' long-term success by supporting their quest for safe, environmentally friendly, sustainable, and profitable production.
Above all, we are keen to build long-term, mutually beneficial partnerships with our customers, partners and our staff based on trust, loyalty, and fairness.
With Brückner Maschinenbau at our side, the clear market leader for film production technology, we provide a unique and outstanding platformof knowhow and experience in the film industry. From all new technical features that come with a brand-new Brückner line, we determine the ones that offer the biggest improvements for the existing line and thereby give our customers a competitive edge in the market. This ensures that our customers’ valuable investments are sustainable and profitable throughout the entire lifecycle of the line.
Our decisions are based on our customers' value as well as commercial considerations, since economic success is vital for the continuity of our family-owned, independent company. Thus, we can support our customers best to meet the challenges of today and tomorrow.
The benefits of a partnership-based cooperation are vast. It creates a transparent bridge between companies and their people and develops a climate of trust and reliability. Since the establishment of Brückner Servtec as dedicated service company almost 20 years ago, we are a 100% reliable service partner for our customers throughout the entire lifecycle of their film stretching lines.
From the beginning of service by Brückner Servtec after the guarantee, to upgrades and modernizations in the "midlife-boost" of the line, and finally to the end of life respectively start of a new life as relocated line at another location or new film producer: customers can rely on and trust in us. Because we serve as a reliable partner for our customers and ensure their ongoing success.
Furthermore, a significant factor in ensuring the consistent highest quality of all Brückner products are our long-standing partnerships with our suppliers and other business partners, which in some cases have existed for over 50 years and longer.
Digitalization is not only transforming production processes, but also everyday working life. With the vast opportunities in the age of digital transformation, our goal is to pin-point those that are the most beneficial to our daily business and our partnerships with our customers. As a trendsetter and technology leader, we listen to the needs of the film producers’ community by designing a full range of digital products and services.
Our entire Brückner ONE system is unique in the film industry. It is a one-stop solution that provides a digital platform supporting all aspects of the line and its services.
Brückner ONE Com enables the most flexible interaction between the Brückner service team and the customer. It is a module for quick and easy communication using state-of-the-art tools such as chat, video and whiteboarding.
The Brückner ONE Parts module provides a quick and easy way to identify and enquire about spare parts for film stretching lines.
Brückner ONE Docu provides paperless and easy-to-use online technical documentation of the film stretching line.
To ensure quick and flexible troubleshooting, the Brückner ONE Support module offers an advanced support handling system for technical service requests relating to electrical, mechanical and process support.
