Brückner customer goes into the future with fast, efficient and lean service processes
Brückner ONE is unique in the BO-industry: a digital service platform supporting all matters of the film stretching line and its operation. This is achieved by four modules:
- Brückner ONE Docu: Fast & convenient access to maintenance instructions
- Brückner ONE Parts: Rapid & easy spare parts service
- Brückner ONE Com: Quick & convenient service communication
- Brückner ONE Support: Comfortable & efficient digital service
Now, for the very first time, one of the largest global manufacturers of biaxially oriented films has concluded a contract for the worldwide use of the platform on all installations – in total more than 20 film production lines. With the agreed service package “Gold” the customer has, among other things, secured remote service 24/7.
Christian Aigner, Sales Director, Brückner Servtec, says: "This is a great proof of confidence in our digital service platform and of course in us as a flexible and solution-oriented partner. By installing Brückner ONE initially in one selected line, we have laid the foundation: clean implementation, comprehensive support, proof of the promised benefits and proof of the absolute data security. And we had a great cooperation with the customer’s IT specialists. Without their competent support the project wouldn’t have been possible – after all, they know their worldwide network environment best.”
By the end of 2022, all plants will be equipped with the digital service platform – and of course the Brückner customer will then benefit from the continuous expansion of functions in the coming years.
